Frequently Asked Questions


  • Our clinic members are safety-net health care organizations that utilize a volunteer/staff model to provide a range of medical, dental, pharmacy, vision and/or behavioral health services to economically disadvantaged individuals. Such clinics are 501(c)3 tax-exempt organizations or operate as a program component or affiliate of a 501(c)3 organization.

    Free and charitable clinics treat the whole patient by providing a combination of care that addresses not only health care needs but also social needs including primary care, chronic care, specialty care, dental care, pharmaceutical care, vision care, women’s health, mental health, health education, case management, care coordination, and various supportive services.

    Free Clinic: The nonprofit clinic provides all goods and services at no charge directly to uninsured and/or underserved patients. Services include medical, dental, mental health/behavioral health, and/or medications. Clinic may request or suggest donations. Clinic does not bill any third-party payers, including Medicaid, Medicare, or commercial insurers. A clinic may be a bricks-and-mortar clinic or mobile unit.

    Charitable Clinic: The nonprofit clinic provides goods and/or services for a fee directly to uninsured and/or underserved patients. Services include medical, dental, mental health/behavioral health, and/or medications. Clinics may use a flat fee or sliding fee scale. They may bill patients but do not bill third-party payers, including Medicaid, Medicare, or commercial insurers. Clinics may be a bricks-and-mortar clinic or mobile unit.

    Hybrid Clinic: The clinic is a free clinic or charitable clinic as noted above, except that it also bills one or more third-party payers, typically Medicaid. Clinic has not been designated as a Federally Qualified Health Center (FQHC), FQHC Look-Alike, or Rural Health Clinic.

  • Georgia’s free and charitable clinics have a long history of providing much needed quality health care to the state’s low-income, uninsured populations – and providing that care with compassion, dignity and respect. By delivering important preventative and chronic care, free and charitable clinics help patients remain healthy, reduce unnecessary visits to the emergency room, and avoid missed time from work due to illness.

    Georgia's clinics have many things in common - including the desire to serve those in need - but not all. Patients are encouraged not to assume that practices at one clinic will be the same in another. In general, however, most clinics:

    Serve the Uninsured: In most cases, patients with insurance are ineligible to receive services, but several clinics do serve Medicaid-eligible patients.

    Prioritize Local Patients: For various reasons, many clinics are unable to accommodate patients outside of their service area (typically, the county in which they are located). Please check the clinic's website for information on service areas before visiting.

    Set Income Restrictions: Most clinics set a maximum income level indicated by the Federal Poverty Guidelines.

    Volunteer Driven: Unlike private medical practices, free and charity clinics are often staffed by volunteers with other obligations and often even full-time jobs. For that reason, a clinic’s hours may be irregular and vary from week to week.

  • The Georgia Charitable Care Network (GCCN) exists to strengthen the capacity of free and charity clinics and support their efforts to serve vulnerable populations. GCCN works to improve patients’ access to quality health care and is a vital support system and advocate for the state’s charitable health care providers. The GCCN mission is to build collaborative partnerships that will assist in the delivery of compassionate health care to low-income Georgians. The organization’s goals are to unify providers serving vulnerable populations through advocacy, education, and collaborations; strengthen Georgia’s safety net; and assist in the development of services in areas of high unmet need. GCCN serves the free and charitable clinics across all regions and demographics of Georgia.

  • In 2023, 267,778 unique patients were served, with total patient visits equaling 496,432.

    • 95% of patients are uninsured

    • 74% are employed, sometimes holding more than one job

    • 62% of patients served are living at <100% FPL

    Additional statistics:

    • $83 million is the value of prescriptions provided

    • $251 million in uncompensated care

    • $68.3 million is the value of specialty care visits provided

    • $126.82 is the average cost, 1 year of patient care

    • 18% non-urgent ER usage reduction

    • 302,051 hours contributed by volunteers